How Can We Help?

Sign up for a free 14-day trial at our registration page. No credit card needed. You'll be guided through initial setup including adding your services, staff, and business hours. Most businesses are up and running within 30 minutes.

Yes! You can import clients and pets via CSV file. We also offer free migration assistance for accounts coming from other grooming software platforms. Contact our support team to get started with migration.

You get a branded booking page (yourname.spawfulpets.com) where clients can view availability and book appointments 24/7. Automated SMS and email reminders are sent before each appointment, and you can customize the timing and message content.

Our built-in POS supports credit/debit cards, cash, and digital wallets. Payment processing is handled through Stripe with competitive rates. Tips, split payments, and package pricing are all supported.

Yes! Spawful Pets is fully responsive and works on any device with a web browser — phones, tablets, and desktops. Mobile groomers especially love the mobile-optimized interface for managing appointments on the go.

Navigate to Marketing > Loyalty in your dashboard. You can configure how many points clients earn per visit or dollar spent, set reward tiers, and customize the rewards. Clients can view their points balance in the customer portal.

Absolutely. The Professional Plan supports up to 10 staff members, each with their own login and customizable permissions. You can control who has access to reports, POS, settings, and other features.

Your data remains accessible in read-only mode for 30 days after cancellation. You can export all your data (clients, pets, appointments, invoices) as CSV files at any time before or during that period.