Privacy Policy

1. Introduction

Spawful Pets, Inc. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Spawful Pets platform ("Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please discontinue use of the Service.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, business name, and billing information when you register for an account.
• Business Data: Client records, pet information, appointment details, invoices, and other data you enter into the Service.
• Communications: Messages you send through our support channels or contact forms.
• Payment Information: Credit card and billing details processed through our third-party payment processor (Stripe).

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, and interaction patterns within the Service.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: We use essential cookies for authentication and session management, and optional analytics cookies to improve the Service.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Service.
• To process your subscription and payment transactions.
• To send transactional communications (account confirmations, billing receipts, service updates).
• To provide customer support and respond to your requests.
• To send marketing communications (with your consent; you can opt out at any time).
• To analyze usage patterns and improve the user experience.
• To detect, prevent, and address technical issues and security threats.
• To comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating the Service (e.g., hosting, payment processing, email delivery). These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: When you explicitly authorize sharing for a specific purpose.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted database storage for sensitive information.
• Regular security audits and vulnerability assessments.
• Access controls limiting employee access to customer data on a need-to-know basis.
• Regular automated backups to prevent data loss.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. If you cancel your account, your data remains accessible in read-only mode for 30 days, after which it may be permanently deleted from our systems.

We may retain certain information as required by law or for legitimate business purposes (such as billing records for tax compliance).

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Export: Export your data in a machine-readable format (CSV).
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at privacy@spawfulpets.com.

8. Cookies

We use cookies and similar technologies for the following purposes:

• Essential Cookies: Required for authentication, session management, and core functionality.
• Analytics Cookies: Help us understand how users interact with the Service to improve the experience.

You can control cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the Service.

9. Third-Party Services

The Service may integrate with third-party services (e.g., Stripe for payments, Twilio for SMS). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service at least 30 days before they take effect. The "Last updated" date at the top of this page indicates when the policy was last revised.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: